Shipping policy

Shipping Policy

The Penczart Archive Shipping Policy

Thank you for supporting The Penczart Archive and celebrating the lifelong artwork of Papa Jack. Each order is handled with care, whether it is created and shipped by one of our trusted production partners or carefully packaged directly from our studio.

Printify Fulfilled Products

Many of our products, including apparel, home goods, drinkware, and other gift items, are created and shipped through our trusted print-on-demand partner, Printify. These items are made especially for you after your order is placed.

Production Time:
Most Printify products require approximately 2–7 business days for production before they are shipped.

Shipping Time:
Once production is complete, shipping times vary depending on the product type, destination, and shipping method selected at checkout. Estimated delivery times are provided during checkout.

Because each item is made specifically for your order, products from the same order may occasionally arrive in separate packages if they are fulfilled from different production facilities.

Studio-Shipped Artwork

Some pieces from The Penczart Archive are packaged and shipped directly from our studio, including:

ACEO Miniature Art Cards
Fine Art Prints
Original Artwork

These pieces receive special handling and are carefully prepared to help protect Papa Jack’s artwork during transit.

ACEO Mini Art Cards

ACEO cards are typically packaged and shipped within:

1–3 business days after your order is placed

Fine Art Prints & Original Artwork

Prints and original artwork are carefully prepared based on the size, quantity, and packaging requirements of your order.

These items are typically packaged and shipped within:

3–10 business days after your order is placed

Larger orders or specialty packaging requirements may require additional preparation time. If there is a significant delay, we will contact you with an update.

Shipping Updates & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for tracking information to update after your package has been accepted by the carrier.

Multiple Items in One Order

If your order includes both Printify products and studio-shipped artwork, you may receive your items in separate shipments. This allows each product to be prepared and shipped by the team best equipped to handle it.

International Shipping

International shipping availability and costs vary by product and destination. Any applicable customs fees, duties, or taxes are the responsibility of the customer.

Damaged or Missing Packages

We take great care in preparing every order. If your package arrives damaged or you believe it has been lost during shipping, please contact us at:

penczartstudio@edaheadinc.org

Please include your order number and photos of any damage so we can help resolve the issue.

Questions?

We are happy to help with any shipping questions. Please contact us at: